Zagreb Airport Services

In this page you’ll find the Services options at Zagreb Pleso Airport.

Franjo Tudman Airport (ZAG), also known as Zagreb Airport or Zagreb Pleso Airport, is the main airport in Croatia. Concretely, the airport is located in Velika Gorica, about 17 km away from Zagreb city centre.

Zagreb Pleso Airport has one unique new passenger Terminal, where you can find the following airlines:

- Aeroflot: +385 1 4562 258/ +385 1 4872 055/ +385 1 4872 076/ zagreb@aeroflot.ru
- Air France: +385 1 4890 800
- Air Serbia: 0800 111 528 /+ 381 11 311 21 23/ callcenter@airserbia.com
- Air Transat: +381 11 38 22 294/ +381 11 24 35 064
- Austrian: +385 1 6265 900
- British Airways: +385 1 4562 169
- Brussels Airlines: +32 2 7232 345
- Croatia Airlines: +385 1 4819 633/ +385 1 6676 555/ +385 1 6164 581/ contact@croatiaairlines.hr
- EL AL Israel Airlines
- Czech Airlines
- Emirates: +385 1 4829 493/ +385 1 4814 722/ emirateszag@inet.hr
- Eurowings: +385 1 4562 169/ Email: ato@mzlz-zagreb-airport.hr
- IBERIA
- KLM: +385 1 4890 800
- Korean Air
- LOT Polish Airlines:
- Lufthansa: 072 220 220
- Norwegian Airlines
- QATAR Airways: +385 1 4562 267/ +385 1 4562 368/ email: zagres@hr.qatarairways.com/ zagkkqr@hr.qatarairways.com
- Sundor
- SWISS Airlines
- Trade Air: +385 1 62 65 053/ +385 1 62 65 054/ putnici@trade-air.com
- Turkish Airlines: +385 1 4562 008/ +385 1 6265 158/ zagsales@thy.com
- Vueling

At Zagreb Pleso Airport you can also find the following Services and Facilities:

- Restaurants and cafeterias
- Duty free
- Free Wifi access (Zagreb_Airport_Free)
- Services for passengers with reduced mobility
- Business Lounge: with self-service buffet options, snacks, wireless internet access, business corner with laptops,TV and newspapers and magazines. Located in the International Departures area after the security control. Passengers who have boarding pass of first class or business class can use the Lounge, children up to 2 years enter for free.

Prime class Lounge

AEROFLOT
o Platinum and/or golden bearer of SkyTeam car
o Sky Team Alliance Elite Plus
o Each card bearer has right to have one (1) guest

AIR SERBIA

Etihad Guest members:

o Air SERBIA Silver
o Air SERBIA Gold (+1 guest with boarding pass for the same flight)
o Air SERBIA Platinum (+1 guest with boarding pass for the same flight)
o Air Seychelles Silver
o Air Seychelles Gold (+1 guest with boarding pass for the same flight)
o Air Seychelles Platinum (+1 guest with boarding pass for the same flight)
o Etihad Silver
o Etihad Gold (+1 guest with boarding pass for the same flight)
o Etihad Platinum (+1 guest with boarding pass for the same flight)
o Etihad Exclusive (+2 guests with boarding pass for the same flight)

Alitalia Mille Miglia members:

o Alitalia Mille Miglia Gold (+1 guest with boarding pass for the same flight)
o Airberlin Mille Miglia Platinum (+1 guest with boarding pass for the same flight)

Jet Airways Privilege members:
o Jet Airways Privilege Gold member
o Jet Airways Privilege Platinum member

AUSTRIAN AIRLINES, BRUSSELS AIRLINES, CROATIA AIRLINES, LUFTHANSA, SWISS AIRLINES
o Hon Circle (+1 guest)
o Star Alliance Gold Card (+1 guest)

BRITISH AIRWAYS
Passengers who travel by British Airways flight

Club Europe Class
o Executive Club Gold (+1 guest)
o Executive Club Silver (+1 guest)
o One World Emerald (+1 guest)
o One World Sapphire (+1 guest)

CZECH AIRLINES
 Czech Airlines operating crew members
 Czech Airlines Business Class Passengers with no guest
 Czech Airlines Platinum Card holders (+1 guest)
 Czech Airlines Gold Card holders (+1 guest) (Guest must fly on SkyTeam operated flight)
 SkyTeam Elite Plus Card holders (+1 guest) (Guest must fly on SkyTeam operated flight)

DINERS CLUB CARDS
• Diners Club cardholder – no guest allowed DRAGON PASS CARDS
• Owner of Dragon Pass card (up to 5 guests - depending on the terms of use of Dragon Pass cards)

EMIRATES
o Invitation Only (IO) members
o Emirates Skywards Platinum Card
o Emirates Skywards Gold Card
o Possibility of using of lounge is stated on boarding pass

IBERIA AIRLINES
o Infinita Prime Card (+4 guests)
o Iberia Plus Elite (+1 guest)
o Iberia Singular (+1 guest)
o Oneworld Emerald - if flying by one of Oneworld members (+1 guest)
o Oneworld Sapphire - if flying by one of Oneworld members (+1 guest)
o Iberia Plus Oro (if flying on a contracted flight of Iberia group with children under 18)

KLM Royal Dutch Airlines
o Flying Blue Platinum Card
o Flying Blue Gold Card
o Club 2000 (+1 guest)
o Club 2000 Skippers (+1 guest)
o Sky Team Elite Plus (+1 guest)
o Miles & More, HON circle, SEN – codeshare on Air France & KLM flights

LOT
o Hon Circle (Miles & More) card bearer +1 guest + members of family (spouse + own children)
o Senator (Miles & More) and other bearers of Star Alliance golden cards (+1 guest)
o LOT invitations for Primeclass Lounge

QATAR AIRWAYS
o Oneworld Sapphire card bearers (+1 guest)
o If a child under 12 years of age travels as Oneworld card bearer, it must be accompanied by an adult, and if that adult has no right to use the lounge, he will be considered as a guest
o When child under 12 years of age travels with an adult who has right to use the lounge, the child will be considered a guest
o In case when a child under 12 and an adult both have rights to use the lounge, both can invite 1 (one) guest each

TAV
o Tav Passport Card (+1 guest) TURKISH AIRLINES
o Elite Plus card bearer (+1 guest)
o Elite card bearer (+1 guest)
o Star Alliance Gold card bearer (+1 guest)
o Turkish Airlines Corporate Club members in Croatia (+1 guest)

Airport useful numbers

Number for Croatian numbers: 060 320-320
General tel: 0800 1234
Number for not Croatian phones: +385 1 4562170
Lost and Found office: + 385 1 456 2229/ zagll@mzlz-zagreb-airport.hr
VIP services: +385 1 4562 111/ VIPServices@mzlz-zagreb-airport.hr
Airport Duty Manager: VIPServices@mzlz-zagreb-airport.hr