Zagreb Airport Guide to Franjo Tudman International Airport (ZAG)

Zagreb Airport Terminal

Zagreb Airport has recently renewed its main terminal, which opened in 2017 to replace the old terminal.

The building was designed by Branko Kincl and Velimir Neidhard, both of them Croatian Architects. 

The new terminal has a capacity for 5 million passengers annually, expandable to 8 million. 

Levels

Zagreb Airport Terminal consists of four levels with an amazing wavy roof at the top. 

See more details as follows:

Ground level

This is the ground level, where the baggage claim area and meet and greet services can be found. 

On the other hand, both Domestic and International arrival gates are located on this level. 

Find outside the ground level basic services such as public transportation (buses and coaches), car rental desks, taxi and the public parking.

Services: Car rental desks, ATMs, press stores, toilets, first aid, baby care facilities, lost & found, food, drink and retail concessions, among others. 

First level

This is the Arrivals level, where both Domestic and International Arrivals are located. Find also here the Passport Control and the International flights connections. 

Services: PRM (mobility toilet), elevators, toilets, escalators. 

Second level

This is the Departures and check-in level, split into the Domestic and the International boarding areas. 

Find access to the Departure Hall once cleared the security check (in level 3) and to boarding gates 23-28 (International) and 21-22 (Domestic).

Note that Domestic Departures are slightly separated from the International Departures area. 

Services: Toilets, baby care facilities, PRM, duty free stores, ATMs, self-check-in machines, prayer room, currency exchange office, food, drink and retail concessions, post box, smoking area, among others. 

Outside this level there can be found transportation options such as bus and taxi, kiss & fly drop-off area, and access to the parking lots.

Third level

The third level is where the Security and the Passport Control is located. Once cleared, passengers are able to access to the Departures Hall. 

Services: Baby care facilities, VAT confirmations, elevators, PRM facilities. 

SERVICES

See some of the available services at Zagreb Airport: 

-Restaurants and cafés
-Press stores
-First aid
-Lost & found
-Toilets
-PRM
-Self-check-in machines
-Prayer room
-Smoking area
-Duty Free and shops
-Meeting Point
-Currency Exchange Office
-ATMs
-Fast Track Service
-Baby Care Facilities

See more information

LOUNGES

Primeclass Lounge: Location: International area, airside, opposite Gate 23. Service hours: From 05:00 am to 09:00 pm. Services: Newspapers, magazines, drinks, internet terminals, food, snacks, TV, Wi-Fi. Access rate: HRK 180,00.

Purchase your pass for Zagreb Airport Lounges